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Terms & Conditions

We maintain a competitive pricing policy, VAT will be charged at the rate applicable at the time of sale. Prices of goods stated on the web site may be subject to changes. The total cost of your order is the price of the goods together with delivery charges. While we try and ensure that all prices on our website are accurate, errors may occur.

If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. Title of all goods supplied shall rest with the company until payment has been received in full.

Big Brown Box has made every effort to ensure that all product information held on this website is accurate. Some information, including images and specification, are derived from third party sources such as manufacturers.

Colours are representative and may not reflect exact shades, colour differences can occur in any product when it is being viewed and compared on a computer screen. We reserve the right to change and remove any item from the catalogue at any time.

Damaged Goods:
Payment refunds will not be made (unless the transaction has been concluded over the Internet and the conditions noted below relating to the return of goods have been adhered to).  Please DO NOT accept goods that are damaged on delivery.  Any items that are damaged in transit must be refused and will then be returned to us. Upon their return, a replacement will be sent.  Your advice by email as soon as possible would be appreciated as this will allow us to deal with the problem quickly.

Shortages must be submitted by email or by phone 0845 604 6711 within seven days beginning with the day after the goods are received. Please include the Order ID and date the order was placed.

Undelivered Items:
You will be advised by email of the expected delivery date for your order. When placing your order, you should add delivery instructions to inform TNT of a safe place that your parcel can be left if you are not in to sign for the delivery. If you have not informed us of a safe place to leave your parcel, TNT will leave you notification of an attempted delivery and return your parcel to the nearest depot. TNT will hold your parcel in the depot for 3 working days. During that time, you should contact them to arrange redelivery. If you do not arrange a redelivery, the goods will be returned to us.

If, for whatever reason, a parcel is returned to us undelivered, we can either re-deliver at a flat rate charge of £9.50 or we can, providing the goods reach us in a resaleable condition, issue a refund less the original cost of shipping and any return charge that has been incurred. We shall be under no liability for any delay or failure to deliver goods if the delay or failure is wholly or partly caused by circumstances beyond our control.

For the purposes of the Data Protection Act, none of your personal details, including e-mail addresses, are sold, shared with or made available to any other individual or company other than the operators of this site.

Contract Conclusion:
If you submit an order for goods via this site by clicking 'Submit order', your order is an offer to us to buy the goods on our website. We will acknowledge receipt of your order by sending you an automatically generated email acknowledging your order. This is only an acknowledgment of receipt of your order, and no binding contract will be formed between us unless and until we accept your order by emailing a despatch confirmation.

The contract will relate only to those specific goods which are referred to in our email confirming our acceptance of your order. You should read and check the details in this email to ensure that they are correct. If the details in the email confirming your order are not correct, or if you are not satisfied with the details in the email, please contact us.

We store the contract's content and will send you the details of your order as well as our general terms via email. You can find our Terms & Conditions online at all times. Details of your order can be found in the customer login.

Codes of Conduct:
We are a Trusted Shops' member and have obliged ourselves to the Trusted Shops' Code of Conduct. Details of the code can be found here.

All content included on this site, including text, logos and images is the property of this site's owner and protected by UK and international copyright laws. All software used on this site is the property of this site's owner or its software suppliers and protected by UK and international copyright laws.

Praise for Big Brown Box
  • “Spot on delivery. We're quite remote here in Wales but you still managed a next day delivery well done.”
    D Henry, Wales

  • “Very happy with my boxes, bubble wrap and home moving kit. Thank you!”
    Mr Shepherd, Luton

We are specialists in home and office moving boxes, packaging and supplies.

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