About Us Big Brown Box are completely dedicated to your total satisfaction. If you have any suggestions or comments that would help us to improve either our Web Site or our Service to you the customer, please email us at sales@bigbrownbox.co.uk. we look forward to receiving your feedback. Making A Purchase Making a purchase could not be easier. Just browse our product range, click on any items that you wish to buy and put them into the Shopping Basket. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to deliver your boxes. If you would like a Saturday upgrade, tick one of the upgrade boxes under your products. We accept all major UK Credit cards including Visa , Mastercard and Switch . We do not charge for any item until it is ready to leave our warehouse. In the unlikely event that any item is not in stock, you will not be charged until it is shipped. Delivery Information We deliver anywhere in Mainland UK, apart from the Highlands and Islands of Scotland. Standard next day delivery is £5.99 and free on orders over £35.00. Unfortunately, we cannot accept orders from outside the United kingdom. Delivery Schedule Any orders received before 4.00 pm Monday to Friday, will be despatched the same day via Interlink Express. Orders are delivered NEXT DAY (excluding weekends and bank holidays). Deliveries do not take place on Saturdays unless you have ticked the Saturday upgrade button. Orders placed after 4.00pm pm or during the weekend, will be despatched during the next available working day. Tax Charges All prices shown in our online shop are inclusive of VAT. Credit Card Security At the checkout stage you are taken to the secure server. It will automatically encrypt your card details using UK Bank approved levels of data encryption. They are not held in clear text on any web site. Your security and safety is guaranteed. Guarantee We guarantee your satisfaction. If you are unhappy with the quality of our products or service, please email us on: sales@bigbrownbox.co.uk Reaching Us If you need to reach us, please email us on sales@bigbrownbox.co.uk Privacy Policy Big Brown Box do not disclose buyers' information to third parties. Cookies are only used on this shopping site to keep track of the contents of your shopping basket when you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. We will only reveal your details to our carriers for delivery purposes and we will not send you any junk email in the future. Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Give address information to our carriers for goods delivery purposes Returns Policy Under the "Distance selling Regulations 2000", you are legally obliged to a 7 day cooling off period from the date you receive the goods. If during this period you are unhappy with any items you receive, simply return them to us in their original unopened state. you will receive a full refund less a £5.99 initial delivery charge if your order was under £70. Your credit or debit card will receive the refunded amount within 28 days from us receiving the returned goods. Remittance Terms Your Credit or Debit card will only be charged when the items you have selected are despatched from our warehouse.